Business & Economics
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How to Change Minds
Rob Jolles
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Managing Knock Your Socks Off Service
Chip R. Bell
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Managing for People Who Hate Managing
Devora Zack
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A Slice of the Pie
Nick Sarillo
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Networking for People
Devora Zack
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Judgment on the Front Line
Noel Tichy
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Service Failure
Jeff Toister
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Reading Everyday Body Language
Sanjay Burman
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Manager 3.0
Brad Karsh
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Delight Your Customers
Steve Curtin
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212° Service
Mac Anderson
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Pulling together
John J. Murphy