Conflict Resolution & Mediation
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The Mediation Process
Christopher W. Moore
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Simple Scripts for Problems at Work
Pryor Learning Solutions
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Negotiating at Work
Deborah M. Kolb
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Team Unity
John Ross
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The Power of Evolved Leadership
Stephen Young
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Creative Conflict
Bill Sanders
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Master Your Mindpower
Stéphane Schafeitel
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Let’s Talk About It
Paul L. Marciano
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Dealing with Difficult People
Harvard Business Review
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Getting Along
Amy Gallo
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How to Have Difficult Conversations About Race
Kwame Christian
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Powerful Phrases for Dealing with Difficult People
Renée Evenson
