Nonfiction
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Service Failure
Jeff Toister
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Reading Everyday Body Language
Sanjay Burman
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Manager 3.0
Brad Karsh
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The Secret Lives Codebreakers
Sinclair McKay
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Emotional First Aid
Guy Winch
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Delight Your Customers
Steve Curtin
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212° Service
Mac Anderson
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Charging the Human Battery
Mac Anderson
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Pulling together
John J. Murphy
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Stress is a Choice
David Zerfoss
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212° Leadership
Mac Anderson
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Coaching for Performance
John Whitmore