Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers

Summary

When it comes to running a business, the most important decisions a leader makes are not about products or locations—they're about people. For the past thirty-three years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business. Now she's ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts world-class talent and consistently delights customers, no matter what your industry.

In Bet on Talent, Turner shows you how to create a remarkable company culture; select, sustain, and steward talent; nurture internal relationships; create company loyalty that leads to customer loyalty; instill the practice of servant leadership within your organization; treat everyone with honor, dignity, and respect; and much more.