Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution

Summary

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:

● Uncovering the root cause of friction

● Maintaining a positive mindset

● Untangling the problem together

● Agreeing on a way forward

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