Customer Relations
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Digital Customer Service
Rick Delisi
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Looptail
Bruce Poon Tip
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New Rules for Business
various authors
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Matter
Peter Sheahan
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Exceptional Service, Exceptional Profit
Leonardo Inghilleri
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Customer Data Platforms
Martin Kihn
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What Your Customer Wants and Can’t Tell You
Melina Palmer
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The Virtual Sales Handbook
Mante Kvedare
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Customer Loyalty
Justin Sachs
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Ultimate Customer Service
Made for Success
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The Ultimate Question 2.0
Fred Reichheld
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Superfandom
Zoe Fraade-Blanar