Customer Relations
Search:
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Measure What Matters
Katie Delahaye Paine
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The Hidden Power of Your Customers
Becky Carroll
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Happy Customers Everywhere
Bernd H. Schmitt
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The Intention Economy
Doc Searls
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The Power of Reputation
Chris Komisarjevsky
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Brand Real
Laurence Vincent
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Going Social
Jeremy Goldman
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Personality Power
Shoya Zichy
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High-Tech, High-Touch Customer Service
Micah Solomon
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Can't Buy Me Like
Bob Garfield
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The Experience Economy
B. Joseph Pine
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The Three Rules
Michael E. Raynor
