Customer Relations
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The Psychology of Selling
Brian Tracy
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Be Our Guest
The Disney Institute
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Hug Your Haters
Jay Baer
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The Innovator's Dilemma
Clayton M. Christensen
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The Cult of the Customer
Shep Hyken
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The Convenience Revolution
Shep Hyken
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Unleashing Excellence
Dennis Snow
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Selling Luxury
Robin Lent
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What the Customer Wants You to Know
Ram Charan
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We First
Simon Mainwaring
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The Ultimate Online Customer Service Guide
Marsha Collier
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Marketing in the Participation Age
Daina Middleton
